Zara Recruitment 2023

The Help Desk Agent is responsible for providing technical support to Zara employees. This includes troubleshooting computer problems, answering questions about software and hardware, and providing training on new IT systems. The ideal candidate will have strong technical skills, as well as the ability to communicate effectively with customers.

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Responsibilities

• Troubleshoot computer problems
• Answer questions about software and hardware
• Provide training on new IT systems
• Escalate issues to the appropriate team as needed
• Maintain accurate records of all tickets
• Stay up-to-date on the latest IT trends

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Skills

• Bachelor's degree in a related field
• 1-2 years of experience in IT support
• Strong technical skills
• Excellent communication skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite