Wipro Recruitment 2023

The Customer Service Manager is responsible for leading and managing the customer service team. This includes setting goals and objectives, developing and implementing strategies, and ensuring that the team provides excellent customer service. The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent leadership and management skills.

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Responsibilities:

• Set goals and objectives for the customer service team
• Develop and implement strategies to improve customer service
• Ensure that the customer service team meets or exceeds customer expectations
• Manage and develop the customer service team
• Resolve customer complaints and issues
• Work with other departments to ensure a seamless customer experience

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Skills:

• Strong understanding of customer service principles and practices
• Excellent leadership and management skills
• Ability to build and maintain relationships with customers
• Proven track record of success in customer service
• Proficiency in Microsoft Office Suite