Urgent Hiring in Meesho

This is an excellent opportunity for someone with a service-oriented mindset to launch a rewarding career in a dynamic and fast-growing company. You'll be the first point of contact for Meesho's customers and suppliers, addressing their inquiries, resolving issues, and fostering a positive brand experience.

Meesho Careers

Responsibilities:

Provide exceptional customer service to both Meesho's customers and suppliers through various channels (phone, email, chat) following Meesho's high standards.
Actively listen to customer and supplier concerns, understand their needs, and identify the root cause of any issues.
Resolve customer inquiries and complaints promptly and efficiently, adhering to established policies and procedures.
Offer clear and concise explanations, providing solutions and guidance to ensure customer and supplier satisfaction.
Troubleshoot issues related to orders, deliveries, payments, returns, product listings, and platform usage (as applicable).
Uphold Meesho's high standards for professionalism and courtesy in all customer and supplier interactions.
Maintain accurate records of customer and supplier interactions and document solutions effectively.
Stay updated on Meesho's features, policies, and processes to provide accurate and helpful information.

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Skills:

Strong communication and interpersonal skills, with the ability to build rapport and connect with diverse customers and suppliers.
Excellent active listening skills and the ability to understand customer and supplier needs accurately.
Problem-solving skills and a commitment to finding solutions that leave customers and suppliers satisfied.
Proficiency in written and spoken English (Hindi fluency is a plus).
The ability to work independently while also collaborating effectively as part of a team.
A positive attitude, patience, and a willingness to go the extra mile for customer and supplier satisfaction.
Ability to learn quickly, adapt to new technologies, and navigate Meesho's internal systems.

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