Urgent Hiring in Meesho

As a Customer Care Agent at Meesho, you will be the first point of contact for our valued customers, providing prompt and professional support. You will play a crucial role in ensuring a positive customer experience by addressing their inquiries, resolving their concerns, and fostering trust in the Meesho brand.

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Responsibilities:

Respond to customer inquiries via phone, email, and chat in a timely and efficient manner.
Actively listen to customer concerns, understand their needs, and provide accurate and helpful information.
Research and troubleshoot issues to identify and resolve problems effectively.
Escalate complex situations to the appropriate team members as necessary.
Maintain accurate records of customer interactions and ensure follow-up on inquiries.
Contribute to a positive and supportive team environment.

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Skills:

Excellent communication and interpersonal skills, both written and verbal.
Active listening skills and the ability to understand customer needs.
Problem-solving and analytical skills to identify and resolve issues effectively.
Strong organizational skills and the ability to prioritize tasks in a fast-paced environment.
Proficiency in using computers and common software applications.
A positive and enthusiastic attitude with a commitment to providing exceptional customer service.

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