Unacademy Recruitment 2023

The Customer Care Agent is responsible for providing excellent customer service to Unacademy's users. This includes tasks such as answering questions, resolving issues, and providing guidance. The ideal candidate will have strong communication and problem-solving skills, as well as a passion for education.

Responsibilities:

• Answer questions from users about Unacademy's products and services
• Resolve issues that users are facing
• Provide guidance to users on how to use Unacademy's products and services
• Collect feedback from users and use it to improve Unacademy's products and services
• Other duties as assigned

Skills:

• Strong communication skills
• Excellent problem-solving skills
• Ability to work independently and as part of a team
• Ability to meet deadlines and work under pressure
• Passion for education
• Proficiency in Microsoft Office Suite
• Experience in customer service