Unacademy Recruitment 2023

We are looking for a highly motivated and experienced individual to join our team as a Customer Service Manager. The ideal candidate will have a proven track record of success in managing and leading customer service teams.

Responsibilities:

• Lead and manage a team of customer service representatives
• Develop and implement customer service strategies
• Resolve customer complaints and issues
• Monitor customer satisfaction levels
• Work with other departments to improve customer experience

Skills:

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite
• Knowledge of customer service best practices