Swiggy Hiring For Freshers

As a Customer Service Specialist, you'll be the friendly voice behind the scenes, ensuring every customer interaction with Swiggy is delightful and memorable. You'll handle a variety of inquiries, troubleshoot issues, and go the extra mile to leave a smile on every customer's face.

Swiggy Careers

Responsibilities:

• Respond to customer inquiries across various channels (phone, chat, email) in a timely and efficient manner.
• Research and investigate customer concerns to provide accurate and clear solutions.
• Escalate complex issues when necessary and follow up to ensure resolution.
• Gather feedback from customers to identify areas for improvement.
• Stay updated on Swiggy's services, policies, and promotions to provide exceptional customer support.

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Skills:

• Excellent communication and interpersonal skills, with the ability to build rapport with customers over the phone.
• Active listening skills to understand customer needs and concerns effectively.
• Problem-solving and analytical skills to identify root causes of issues and suggest solutions.
• Strong written and verbal communication skills to document interactions and clearly explain policies.
• Adaptability and a willingness to learn as the industry and customer needs evolve.
• Positive attitude and a passion for customer service, with a focus on exceeding expectations.

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