Paytm Recruitment 2023

As a Customer Service Manager at Paytm, you will be responsible for leading and managing a team of customer support agents. You will work to ensure that customers receive excellent service and support, and that their needs are met in a timely and efficient manner. You will also be responsible for developing and implementing customer service strategies and initiatives.

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Responsibilities:

• Lead and manage a team of customer support agents.
• Develop and implement customer service strategies and initiatives.
• Ensure that customers receive excellent service and support.
• Manage and resolve customer issues in a timely and efficient manner.
• Track and analyze customer satisfaction data.
• Identify and implement process improvements.
• Train and develop customer support agents.

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Skills:

• Excellent communication and interpersonal skills.
• Ability to manage and lead a team.
• Ability to resolve customer issues calmly and professionally.
• Knowledge of customer service best practices.
• Ability to work independently and as part of a team.