12th Pass, Graduate.
Nerolac Job Vacancy For Fresher
In this pivotal role, you'll be the bridge between Nerolac and its valued customers, ensuring a smooth and delightful experience at every touchpoint. From resolving inquiries to providing technical support, you'll wield your communication skills and problem-solving expertise to paint a picture of customer satisfaction, building lasting relationships and driving brand loyalty.
Nerolac Careers
Responsibilities:
- Handle customer inquiries across various channels (phone, email, chat), actively listening and understanding their needs.
- Provide accurate and timely information about Nerolac products, services, and policies, exceeding customer expectations.
- Troubleshoot and resolve customer issues related to product selection, application, or technical difficulties.
- Offer proactive support and guidance, tailoring solutions to individual customer needs and preferences.
- Build strong relationships with customers, fostering trust and loyalty towards the Nerolac brand.
- Gather customer feedback and insights, actively contributing to product and service improvement initiatives.
- Maintain accurate records and document customer interactions, ensuring all information is readily available.
- Collaborate with internal teams (sales, technical, marketing) to resolve complex customer issues and improve the overall customer experience.
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Skills:
- Bachelor's degree in Customer Service, Communication, or a related field preferred.
- Minimum 1 year of experience in customer service, ideally within the retail or manufacturing industry.
- Excellent communication and interpersonal skills, building rapport and resolving issues with clarity and empathy.
- Strong problem-solving and analytical skills, identifying root causes and developing effective solutions.
- Product knowledge and understanding of the paint industry preferred, but not essential.
- Ability to work independently and as part of a team, managing multiple tasks and deadlines efficiently.
- Proficiency in customer service software and communication tools.
- Passion for exceeding customer expectations and building lasting relationships.
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