Mother Dairy Recruitment 2023

Mother Dairy is seeking a passionate and customer-centric Customer Success Manager to join our team and play a pivotal role in nurturing and expanding our relationships with our valued customers. As a Customer Success Manager, you will be responsible for ensuring that our customers derive maximum value from our products and services, fostering long-term partnerships, and contributing to our overall business growth.

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Responsibilities:

• Proactively build and maintain strong relationships with assigned customers
• Collaborate closely with Sales, Product Development, and other teams to understand customer needs and challenges
• Develop and implement tailored customer success plans to achieve customer objectives
• Provide ongoing support, training, and guidance to customers to optimize product usage
• Monitor customer satisfaction levels and identify areas for improvement
• Collect and analyze customer feedback to inform product development and improvement initiatives
• Generate case studies and testimonials to showcase customer success stories
• Contribute to the development and execution of customer retention strategies

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Skills:

• Excellent communication and interpersonal skills, both written and verbal
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Office Suite and CRM software
• Experience with customer success methodologies and best practices
• A deep understanding of customer relationship management (CRM) principles