Meesho Recruitment 2024

At Meesho, we believe in empowering individuals to become successful entrepreneurs. Our platform connects millions of sellers with buyers across the country, fostering a community-driven approach to commerce. As we continue to grow, we are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative.

Meesho Careers

Responsibilities:

• Customer Engagement and Issue Resolution:
  • Proactively engage with customers to understand their needs, address inquiries, and resolve issues promptly.
  • Provide personalized assistance, ensuring a positive and seamless experience for every customer interaction.
  • Collaborate with cross-functional teams to resolve complex customer problems and escalate issues when necessary.
• Product Knowledge and Support:
  • Acquire and maintain in-depth knowledge of Meesho's products and services to effectively assist customers.
  • Offer guidance on product selection, features, and usage, enhancing the overall customer understanding.
  • Collaborate with internal teams to communicate customer feedback, contributing to continuous product improvement.
• Communication and Documentation:
  • Maintain clear and concise communication with customers through various channels, including phone, email, and chat.
  • Document customer interactions, feedback, and resolutions accurately in the system.

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Skills:

• Exceptional Communication Skills:
  • Strong verbal and written communication skills with the ability to articulate information clearly and effectively.
  • Active listening skills to understand and address customer needs accurately.
• Problem-Solving Abilities:
  • Proven ability to analyze situations, identify problems, and develop effective solutions.
  • Adaptability to handle a variety of customer concerns and find resolutions in a dynamic environment.
• Customer-Centric Approach:
  • Empathy and patience in dealing with customer queries and concerns.
  • A genuine passion for delivering excellent customer service and ensuring customer satisfaction.