Mankind Pharma Recruitment 2024

As a Customer Service Trainee at Mankind Pharma, you'll be the frontline ambassador for the company, interacting with a variety of customers across various touchpoints (phone, email, chat, etc.). You'll wear multiple hats – answering inquiries about Mankind Pharma's products and services, resolving customer issues efficiently and effectively, providing accurate information and guidance, building relationships with customers, and gathering valuable feedback. Your communication skills, active listening abilities, and problem-solving expertise will be crucial in ensuring customer satisfaction, exceeding expectations, and contributing to Mankind Pharma's dedication to exceptional customer service.

Mankind Pharma Jobs Near Me

Responsibilities:

• Be the voice of Mankind Pharma: Interact with customers, answer their questions, and provide information about the company's products and services.
• Become a master problem-solver: Address customer concerns efficiently and effectively, finding solutions and ensuring their satisfaction.
• Empathy is your superpower: Actively listen to customer needs, understand their situation, and communicate with compassion and understanding.
• Feedback is your fuel: Gather valuable feedback from customers and share it with relevant teams to improve service offerings and enhance customer experience.
• Continuous learning is key: Gain valuable knowledge about the pharmaceutical industry, Mankind Pharma's products, and customer service best practices.

Mankind Pharma Recruitment

Skills and Qualifications:

• Minimum Bachelor's degree in any discipline preferred.
• Excellent communication and interpersonal skills with the ability to build rapport and trust with customers.
• Active listening and problem-solving skills to effectively address customer concerns.
• Positive attitude, strong work ethic, and a dedication to providing exceptional customer service.
• Proficiency in computer skills and relevant software applications.
• Ability to work independently and as part of a team in a fast-paced environment.