Mankind Pharma Recruitment 2024

As a Customer Support Specialist, you'll be the champion for our customers. You'll answer questions, troubleshoot issues, and provide knowledgeable and friendly service through various communication channels, such as phone, email, and chat. Your proactive approach will ensure customer satisfaction by resolving inquiries promptly and efficiently. Additionally, you'll play a key role in gathering valuable customer feedback to help us continuously improve our products and services.

Mankind Pharma Jobs Near Me

Key Responsibilities:

• • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Effectively troubleshoot customer issues related to our products and services.
  • Provide accurate and up-to-date information about Mankind Pharma's offerings.
  • Proactively identify and resolve customer concerns, ensuring a positive customer experience.
  • Document customer interactions and maintain accurate records.
  • Escalate complex issues to the appropriate team members for further assistance.
  • Gather and analyze customer feedback to identify areas for improvement.
  • Contribute to the development and implementation of customer support best practices.
  • Remain up-to-date on Mankind Pharma's products and services through ongoing training.

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Mankind Pharma Recruitment

Required Skills and Qualifications:

• • Excellent written and verbal communication skills in English.
  • Strong customer service skills with a focus on building rapport and resolving issues effectively.
  • Ability to work independently and manage multiple tasks efficiently.
  • Excellent problem-solving and analytical skills.
  • Proficient in using computer applications like MS Office Suite.
  • Adaptability and willingness to learn new things.
  • Positive and enthusiastic attitude with a commitment to providing exceptional service.

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