Infosys Recruitment 2024

As a Customer Relationship Executive at Infosys, you'll be the frontline ambassador for the company, interacting with clients across various touchpoints. You'll wear multiple hats – answering inquiries and resolving customer issues, providing technical support, offering guidance on Infosys' services, and building strong relationships that foster long-term client loyalty. Your communication skills, active listening abilities, and problem-solving expertise will be crucial in ensuring customer satisfaction, exceeding expectations, and contributing to Infosys' commitment to exceptional client service.

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Responsibilities:

• Respond to customer inquiries via phone, email, and other communication channels.
• Resolve customer issues efficiently and effectively, following established protocols and procedures.
• Provide technical support and guidance on Infosys' services and solutions.
• Build strong relationships with clients, fostering trust and understanding.
• Gather and analyze customer feedback to identify areas for improvement and enhance service offerings.
• Maintain accurate records and documentation of customer interactions.
• Upsell and cross-sell new services and solutions to relevant clients.
• Stay updated on Infosys' latest offerings and technological advancements.
• Contribute to a positive and collaborative work environment within the customer service team.

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Skills and Qualifications:

• Minimum Bachelor's degree in any discipline preferred.
• 1-2 years of experience in a customer service or related role within any industry is a plus.
• Excellent communication and interpersonal skills with the ability to build rapport and trust with clients.
• Active listening and problem-solving skills to effectively address customer concerns.
• Analytical thinking and a detail-oriented approach to ensure accuracy and efficiency.
• Proficiency in computer skills and relevant software applications.
• Ability to work independently and as part of a team in a fast-paced environment.
• Positive attitude, strong work ethic, and a commitment to providing exceptional customer service.