Infosys Recruitment 2023

Infosys is looking for a talented and experienced Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for leading and managing a team of customer service representatives. You will also be responsible for developing and implementing customer service policies and procedures, and ensuring that all customers receive excellent customer service.

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Responsibilities

• Lead and manage a team of customer service representatives
• Develop and implement customer service policies and procedures
• Ensure that all customers receive excellent customer service
• Monitor and track customer satisfaction metrics
• Identify and resolve customer service issues
• Work with other departments to improve the customer experience
• Stay up-to-date on the latest customer service trends and best practices

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Skills and Qualifications

• Strong leadership and management skills
• Excellent customer service and communication skills
• Ability to develop and implement effective customer service policies and procedures
• Ability to identify and resolve customer service issues
• Ability to work independently and as part of a team
• Strong analytical and problem-solving skills