Infosys Recruitment 2023

Infosys is one of the leading IT companies in the world, and we are looking for experienced and motivated Desktop Support Engineers to join our team. As a Desktop Support Engineer, you will be responsible for providing technical support to our employees and ensuring that their desktop computers and other devices are running smoothly. You will also be responsible for troubleshooting and resolving technical problems, and providing training and support to users.

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Responsibilities :

• Provide technical support to employees for desktop computers, laptops, tablets, and other devices.
• Troubleshoot and resolve technical problems, such as software glitches, network connectivity issues, and hardware malfunctions.
• Install and configure software and hardware.
• Provide training and support to users on how to use desktop computers and other devices.
• Maintain and update documentation on IT systems and procedures.

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Skills :

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2-3 years of experience in desktop support.
• Strong knowledge of desktop operating systems (Windows, macOS), software applications, and hardware components.
• Familiarity with troubleshooting tools and techniques.
• Excellent customer service and interpersonal skills.
• Patience and the ability to explain technical concepts to non-technical individuals are crucial.
• Problem-Solving: A strong analytical mindset and the capability to approach technical challenges systematically.