Indigo Recruitment 2023

Indigo is looking for a talented and experienced Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for leading and managing a team of customer service representatives. You will also be responsible for developing and implementing customer service policies and procedures, and ensuring that Indigo's customers receive the highest level of service.

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Responsibilities

• Lead and manage a team of customer service representatives
• Develop and implement customer service policies and procedures
• Ensure that Indigo's customers receive the highest level of service
• Resolve customer complaints and issues
• Monitor customer satisfaction metrics and identify areas for improvement
• Work with other departments to improve the overall customer experience

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Skills:

• Strong leadership and management skills
• Excellent customer service skills
• Ability to develop and implement policies and procedures
• Ability to resolve customer complaints and issues effectively
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team