Indigo Recruitment 2023

We are looking for a Customer Service Manager to join our team in multiple locations across India. The ideal candidate will be a highly motivated and customer-oriented individual with excellent communication and problem-solving skills. The Customer Service Manager will be responsible for managing the Customer Service team and ensuring that customers receive excellent service.

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Responsibilities:

• Manage the Customer Service team
• Set and track customer service goals
• Provide training and development to Customer Service Representatives
• Resolve customer complaints and issues
• Monitor customer satisfaction
• Contribute to the overall customer service strategy for Indigo

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Skills:

• Excellent communication skills
• Excellent problem-solving skills
• Proficient in Microsoft Office Suite
• Experience with customer relationship management (CRM) software
• Experience in a customer service role