Hitachi Recruitment 2023

The Front Desk Manager is responsible for the overall management of the front desk operations. This includes greeting and assisting guests, answering phones, and managing the reception area. The Front Desk Manager must be able to work independently and as part of a team, and have excellent communication and customer service skills.

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Responsibilities:

• Greet and assist guests upon arrival and departure.
• Answer phones and direct calls to the appropriate departments.
• Manage the reception area, including ensuring that it is clean and well-maintained.
• Coordinate with other departments, such as housekeeping and security, to ensure the smooth running of the front desk operations.
• Train and supervise front desk staff.
• Other duties as assigned.

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Skills:

• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with a hotel management system is a plus.