Havells Recruitment 2023

The Call Center Representative position at Havells is responsible for providing customer support to Havells' customers. They will be responsible for a variety of tasks, including answering customer questions, resolving customer issues, and upselling products and services.

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Responsibilities:

• Answer customer questions about Havells products and services.
• Resolve customer issues.
• Upsell products and services to customers.
• Keep track of customer interactions and feedback.
• Document customer interactions and feedback.
• Escalate customer issues to the appropriate team.

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Skills:

• Excellent customer service skills.
• Ability to resolve customer issues.
• Ability to upsell products and services.
• Ability to work independently and as part of a team.
• Ability to handle multiple tasks simultaneously.
• Ability to work under pressure.