Flipkart Recruitment 2023

Flipkart is looking for a highly motivated and customer-centric Customer Support Analyst to join our team. The ideal candidate will have a strong understanding of customer support principles and practices, as well as experience in resolving customer issues and providing excellent customer service.

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Responsibilities:

• Respond to customer inquiries and complaints via phone, email, and social media
• Research and resolve customer issues
• Provide product and service information to customers
• Escalate complex issues to the appropriate team members
• Track and measure customer satisfaction metrics

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Skills:

• Excellent customer service and problem-solving skills
• Strong written and verbal communication skills
• Ability to work independently and as part of a team
• Ability to learn quickly and adapt to new situations
• Proficiency in using a variety of customer support tools and software