DBS Bank Recruitment 2023

The Customer Success Manager is responsible for managing the customer lifecycle from onboarding to retention. The ideal candidate will have a strong understanding of the banking industry, as well as excellent customer service and relationship management skills.

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Responsibilities:

• Onboard new customers and ensure that they have a smooth and positive experience
• Manage customer relationships and identify opportunities to upsell and cross-sell products and services
• Resolve customer complaints and issues in a timely and efficient manner
• Provide customer support and guidance to help customers get the most out of their banking experience

DBS Bank Careers

Skills:

• Strong understanding of the banking industry
• Excellent customer service and relationship management skills
• Proficient in Microsoft Office Suite
• Experience with CRM systems
• Experience with customer surveys and feedback