Customer Support

Join Swiggy, India's leading food ordering and delivery platform, and become a Customer Support Specialist who fuels unforgettable dining experiences! In this dynamic role, you'll be the friendly voice and helping hand for our valued customers, resolving their concerns and ensuring their journey with Swiggy is smooth and satisfying. If you possess a passion for helping others, strong communication skills, and a commitment to exceeding expectations, we encourage you to apply!

Swiggy Careers

Responsibilities:

Respond promptly and courteously to customer inquiries through various channels (phone, email, chat).
Actively listen to understand customer concerns, troubleshoot issues, and offer personalized solutions.
Adhere to company policies, procedures, and service level agreements to ensure consistent quality service.
Proactively identify and escalate complex issues for timely resolution.
Document customer interactions accurately and effectively.
Contribute to a positive and supportive team environment.

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Skills:

Minimum high school diploma or equivalent.
Strong communication and interpersonal skills, both written and verbal.
Ability to actively listen, empathize with customers, and build rapport.
Problem-solving skills and a commitment to finding solutions for customer concerns.
Proficiency in English and Hindi (or other regional languages as required).
Basic computer literacy and ability to learn new software quickly.
Positive attitude, a willingness to learn, and a dedication to providing exceptional customer service.

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