Customer Success Associate Jobs In Amazon

As a Customer Success Associate at Amazon, you'll play a vital role in ensuring the success of our external partners. You'll be the first line of contact, providing exceptional support and guidance to help them navigate the Amazon marketplace and achieve their business goals.

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Responsibilities:

• Be a customer champion: Proactively reach out to assigned partners, understand their needs, and identify areas for growth and optimization on the Amazon platform.
• Resolve inquiries and troubleshoot issues: Address partner questions and concerns regarding account management, product listings, fulfillment, and other areas. You'll collaborate with internal teams to ensure timely and effective resolution.
• Foster strong partnerships: Build and maintain positive relationships with partners, becoming a trusted advisor who provides ongoing support and strategic guidance.

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Skills:

• Excellent communication and interpersonal skills: You can clearly explain complex information, actively listen to understand needs, and build rapport with diverse partners.
• Problem-solving and analytical skills: You can identify root causes of issues, analyze data to identify trends, and develop creative solutions.
• Strong organizational skills: You can manage multiple tasks effectively, prioritize workload, and meet deadlines in a fast-paced environment.

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