Customer Service Manager In Swiggy

Swiggy is seeking a highly motivated and experienced Customer Service Manager to join our dynamic team. As a Customer Service Manager, you will be responsible for leading and managing a team of customer service representatives to ensure that Swiggy's customers receive the best possible service. You will work closely with cross-functional teams to identify and implement process improvements to enhance customer satisfaction.

Swiggy Careers

Responsibilities:

• Lead and manage a team of customer service representatives
• Develop and implement customer service strategies and procedures
• Train and coach customer service representatives
• Monitor and track customer service metrics
• Identify and implement process improvements to enhance customer satisfaction
• Handle customer escalations
• Represent Swiggy at industry events and conferences

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Skills:

• Proven experience in leading and managing a team of customer service representatives
• Strong understanding of customer service principles and best practices
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Strategic thinking and analytical skills

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