Customer Care Associate

Join Dhani, India's trusted financial and healthcare services provider, and become a Customer Care Associate who empowers lives! In this impactful role, you'll be the friendly voice and helpful guide for our valuable customers, ensuring their journey with Dhani is smooth and satisfying. If you are passionate about helping others, possess excellent communication skills, and thrive in a dynamic environment, we encourage you to apply!

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Responsibilities:

Respond promptly and courteously to customer inquiries through various channels (phone, email, chat).
Actively listen to understand customer needs and concerns, empathize with their situations, and offer personalized solutions.
Resolve inquiries related to Dhani's diverse services, including credit cards, personal loans, healthcare financing, and online shopping.
Adhere to company policies, service protocols, and regulatory guidelines to ensure consistent quality service.
Proactively identify and escalate complex issues for timely resolution.
Document customer interactions accurately and effectively to maintain clear records.
Contribute to a positive and supportive team environment by sharing knowledge and collaborating with colleagues.

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Skills:

Minimum high school diploma or equivalent.
Strong communication and interpersonal skills, both written and verbal.
Excellent listening and analytical skills to understand customer needs and identify underlying issues.
Ability to empathize with customers and build rapport in diverse situations.
Problem-solving skills and a commitment to finding solutions that satisfy customers.
Proficiency in English and Hindi (or other regional languages as required).
Basic computer literacy and willingness to learn new software quickly.
Positive attitude, a strong work ethic, and a dedication to providing exceptional customer service.

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