Flipkart Careers

This is an excellent opportunity for someone with a service-oriented mindset to launch a rewarding career in the dynamic world of e-commerce. You'll be the first point of contact for Flipkart's customers, providing exceptional support through various channels (phone, email, chat) and ensuring their satisfaction throughout their shopping journey on Flipkart.

Flipkart Careers

Responsibilities:

• • Provide exceptional customer service through various channels (phone, email, chat) following Flipkart's high standards.
  • Actively listen to customer concerns, understand their needs, and identify the root cause of any issues related to orders, deliveries, payments, returns, product listings, or platform usage.
  • Resolve customer inquiries and complaints promptly and efficiently, adhering to established policies and procedures.
  • Offer clear and concise explanations, providing solutions and guidance to ensure customer satisfaction.
  • Troubleshoot technical problems related to Flipkart accounts and navigate customers through the platform effectively.
  • Uphold Flipkart's high standards for professionalism and courtesy in all customer interactions.
  • Maintain accurate records of customer interactions and document solutions effectively.
  • Stay updated on Flipkart's features, policies, and processes to provide accurate and helpful information to customers.

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Skills:

• Strong communication and interpersonal skills, with the ability to build rapport and connect with diverse customers.
• Excellent active listening skills and the ability to understand customer needs accurately.
• Problem-solving skills and a commitment to finding solutions that leave customers satisfied.
• Proficiency in written and spoken English (Hindi fluency is a plus).
• The ability to work independently while also collaborating effectively as part of a team.
• A positive attitude, patience, and a willingness to go the extra mile for customer satisfaction.
• Ability to learn quickly, adapt to new technologies, and navigate Flipkart's internal systems.

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