Ceat Tyres Recruitment 2023

The Customer Service Manager is responsible for overseeing the customer service operations for Ceat Tyres. This includes managing the customer service team, developing and implementing customer service policies and procedures, and ensuring that customers receive a high level of service. The ideal candidate will have strong leadership and communication skills, as well as experience in customer service management.

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Responsibilities:

• Manage the customer service team
• Develop and implement customer service policies and procedures
• Ensure that customers receive a high level of service
• Resolve customer complaints and issues
• Analyze customer feedback and make improvements to the customer service process
• Represent Ceat Tyres at industry events and conferences

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Skills:

• Bachelor's degree in a related field
• 2+ years of experience in customer service management
• Strong leadership and communication skills
• Experience in developing and implementing customer service policies and procedures
• Excellent problem-solving skills
• Ability to work under pressure