Amazon Recruitment 2023

The Customer Service Representative (CSR) is responsible for providing excellent customer service to Amazon customers. This includes answering customer questions, resolving customer issues, and providing product support. The CSR also plays a vital role in collecting customer feedback and escalating customer issues to the appropriate team.

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Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer issues in a timely and efficient manner.
• Provide product support and information to customers.
• Collect customer feedback and escalate customer issues to the appropriate team.
• Maintain a high level of customer satisfaction.

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Skills:

• High school diploma or equivalent.
• Strong customer service and interpersonal skills.
• Excellent communication and writing skills.
• Ability to work independently and as part of a team.
• Proficiency in using computers and Microsoft Office Suite.