Amazon Recruitment 2023

Amazon is looking for a highly motivated and customer-obsessed Customer Service Manager to join our team. You will be responsible for leading a team of customer service representatives in providing excellent customer service to Amazon's customers.

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Responsibilities:

• Set and manage customer service goals and objectives.
• Develop and implement customer service strategies and initiatives.
• Coach and mentor customer service representatives.
• Analyze customer feedback and identify areas for improvement.
• Work with cross-functional teams to ensure that customer needs are met.

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Skills:

• Excellent communication and interpersonal skills.
• Ability to manage and lead a team effectively.
• Problem-solving and analytical skills.
• Customer service experience is a must.