Croma Recruitment 2023

The Collection Agent is responsible for collecting payments from customers who have fallen behind on their accounts. This includes making phone calls, sending letters, and visiting customers in person.

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Responsibilities:

• Contact customers who have fallen behind on their accounts.
• Explain the payment terms and options to customers.
• Collect payments from customers.
• Document all collection activities.
• Escalate cases to management as needed.
• Other duties as assigned.

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Skills:

• Excellent communication skills, both verbal and written.
• Strong negotiation skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.
• Experience with a CRM system is a plus.