Zomato Recruitment 2023

The Customer Service Trainee is responsible for providing support to Zomato customers via phone, email, and chat. This role is essential to the success of the Zomato customer support team and plays a critical role in ensuring that customers have a positive experience. The ideal candidate will be friendly, helpful, and have excellent communication skills.

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Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Troubleshoot customer issues
• Escalate customer issues to the appropriate team
• Provide feedback to the Customer Support Manager on customer trends and issues
• Stay up-to-date on Google products and services

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Qualifications:

• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Strong customer service skills
• Ability to remain calm under pressure
• Ability to work with a variety of technologies