About the Job

Join Flipkart’s customer service team and be a part of India’s leading e-commerce company! As a customer service representative, you will play a crucial role in ensuring customer satisfaction and resolving their queries. This is a great opportunity to develop your communication skills, work in a fast-paced environment, and grow with a leading brand.

Key Responsibilities

Your key responsibilities will include:

Responding to customer inquiries via phone, email, or chat
Resolving customer complaints and concerns in a timely and professional manner
Providing product information and resolving issues related to orders, payments, and deliveries
Identifying and escalating complex issues to senior team members
Maintaining accurate records of customer interactions

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Requirements

To be eligible for this role, you should:

Have a minimum of 12th pass or equivalent qualification
Have excellent communication and problem-solving skills
Be able to work in a fast-paced environment and meet targets
Have basic computer knowledge and typing skills
Be flexible to work in rotational shifts, including night shifts

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Benefits

As a Flipkart employee, you can expect:

Competitive salary and benefits package
Opportunities for career growth and development
Collaborative and dynamic work environment
Recognition and rewards for outstanding performance

How to Apply

If you’re excited about this opportunity, apply now through Flipkart’s official website! Simply search for the job title, upload your resume, and fill out the application form. Our recruitment team will review your application and get in touch with you for further process.