Position title
Amazon Careers – Latest Job – Customer Service Specialist in Amazon
Job Location
India
Remote work from: IND
Base Salary
USD18-USD24 Per hour
Qualifications
Graduate, 12th Pass
Employment Type
Full-time
Description
Amazon Recruitment 2024
As a Customer Service Specialist, you'll be the first line of defense for our vast customer base. You'll address a wide range of inquiries via phone, chat, email, and even Alexa, ensuring a seamless and positive experience for every interaction. Your responsibilities will include:
Amazon Careers
Key Responsibilities
- Respond to customer inquiries promptly and professionally through phone, chat, email, and potentially Alexa.
- Research customer accounts, orders, and product information to effectively address concerns.
- Process returns, refunds, and exchanges efficiently.
- Troubleshoot technical issues related to the Amazon website, app, and devices.
- Offer product recommendations and account guidance to enhance the customer experience.
- Escalate complex issues to the appropriate team when necessary.
- Maintain a high level of accuracy and efficiency in all interactions.
- Uphold company policies and procedures.
- Continuously learn and develop new skills to stay current with evolving customer needs and Amazon's offerings.
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Amazon Jobs Near Me
Required Skills and Qualifications
- Excellent written and verbal communication skills in English.
- Active listening skills to understand customer concerns thoroughly.
- Strong problem-solving skills with the ability to identify root causes and provide efficient solutions.
- A customer-centric mindset with a passion for exceeding expectations.
- The ability to work independently while also being a team player.
- Proficiency in using computers and navigating various software applications.
- A positive and professional demeanor with the ability to build rapport with customers.
- High school diploma or equivalent.
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Hiring organization
Date posted
March 16, 2024
Valid through
August 31, 2024
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