Position title
Amazon Careers – Latest Job – Customer Service Specialist in Amazon
Job Location
India
Remote work from: IND




Base Salary
USD18-USD24 Per hour
Qualifications

Graduate, 12th Pass

 

Employment Type
Full-time




 

Description

Amazon Recruitment 2024

As a Customer Service Specialist, you'll be the first line of defense for our vast customer base. You'll address a wide range of inquiries via phone, chat, email, and even Alexa, ensuring a seamless and positive experience for every interaction. Your responsibilities will include:

Amazon Careers

Key Responsibilities

  • Respond to customer inquiries promptly and professionally through phone, chat, email, and potentially Alexa.
  • Research customer accounts, orders, and product information to effectively address concerns.
  • Process returns, refunds, and exchanges efficiently.
  • Troubleshoot technical issues related to the Amazon website, app, and devices.
  • Offer product recommendations and account guidance to enhance the customer experience.
  • Escalate complex issues to the appropriate team when necessary.
  • Maintain a high level of accuracy and efficiency in all interactions.
  • Uphold company policies and procedures.
  • Continuously learn and develop new skills to stay current with evolving customer needs and Amazon's offerings.

   

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Required Skills and Qualifications

  • Excellent written and verbal communication skills in English.
  • Active listening skills to understand customer concerns thoroughly.
  • Strong problem-solving skills with the ability to identify root causes and provide efficient solutions.
  • A customer-centric mindset with a passion for exceeding expectations.
  • The ability to work independently while also being a team player.
  • Proficiency in using computers and navigating various software applications.
  • A positive and professional demeanor with the ability to build rapport with customers.
  • High school diploma or equivalent.

   

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Important Links

Find the Link in Apply Now Button



Date posted
March 16, 2024
Valid through
August 31, 2024
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Position: Amazon Careers – Latest Job – Customer Service Specialist in Amazon

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