Dhani Recruitment 2024

We are seeking a passionate and customer-centric individual to join our growing Customer Care team as a remote Customer Care Associate. In this role, you'll be responsible for providing exceptional customer service through various channels, including phone, email, and chat. You'll work closely with our internal teams to ensure customer satisfaction and resolve any issues they may encounter.

Dhani Careers

Key Responsibilities

- Actively listen to customer concerns and inquiries
- Demonstrate a strong understanding of Dhani's products and services
- Research and identify solutions to customer issues
- Communicate effectively with customers, both verbally and in writing
- Build rapport and trust with customers
- Follow established company policies and procedures
- Adhere to all quality assurance standards
- Stay up-to-date on Dhani's latest products and services

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Required Skills and Qualifications

- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Excellent time management and organizational skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to learn and adapt quickly in a fast-paced environment
- A positive and enthusiastic attitude
- A genuine passion for providing exceptional customer service