Swiggy Hiring For Freshers

At Swiggy, we're revolutionizing the way people eat in India. We're looking for enthusiastic and resourceful individuals to join our growing Customer Support team. In this role, you'll be the first point of contact for our valued customers, ensuring their Swiggy experience is smooth and enjoyable.

Swiggy Careers

Responsibilities:

• • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Investigate and troubleshoot customer issues related to orders, deliveries, payments, and app functionalities.
  • Proactively identify and resolve customer concerns, ensuring a high level of satisfaction.
  • Maintain accurate records of customer interactions and escalate complex issues as needed.
  • Play a key role in gathering customer feedback to improve processes and enhance the Swiggy platform.

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Skills:

• Excellent communication and interpersonal skills, both written and verbal.
• Ability to actively listen, empathize with customer concerns, and build rapport.
• Strong analytical and problem-solving skills to identify and resolve complex issues.
• Proficient in computer skills, including using various software programs and navigating the Swiggy platform.
• A passion for providing exceptional customer service and exceeding expectations.

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