Help Desk in Tata Steel Company

Are you a problem-solver with a knack for technology and a desire to contribute to a leading steel producer? Do you possess excellent communication and interpersonal skills, coupled with a commitment to exceptional customer service? If so, then a Help Desk Analyst role at Tata Steel could be your perfect opportunity to make a real impact within a global organization.

Tata Steel Careers

Responsibilities:

• Respond promptly and courteously to employee inquiries through various channels (phone, email, chat).
• Troubleshoot technical issues related to company systems, software, and hardware.
• Provide clear and concise instructions and solutions to user problems.
• Document support interactions effectively and maintain accurate records.
• Escalate complex issues to the appropriate teams for timely resolution.
• Identify and proactively address recurring issues to prevent future escalations.
• Contribute to continuous improvement of Help Desk processes and knowledge base.
• Stay updated on company policies, procedures, and IT systems.

   

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Skills:-

• Minimum high school diploma or equivalent.
• Strong communication and interpersonal skills, both written and verbal.
• Excellent problem-solving and analytical skills.
• Ability to work independently and prioritize tasks effectively.
• Proactive and customer-centric approach with a strong focus on resolution.
• Proficiency in MS Office Suite and basic computer troubleshooting skills.
• Adaptability and willingness to learn new technologies and processes.
• Team player with a positive attitude and a commitment to continuous improvement.

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