Swiggy Careers

As a Customer Officer, you will be the first point of contact for Swiggy's valued customers. You will play a pivotal role in ensuring their satisfaction by addressing their inquiries, resolving issues, and providing exceptional support.

Swiggy Careers

Responsibilities:

Be a champion for the customer! Actively listen to their concerns, understand their needs, and provide timely and accurate resolutions.
Effectively navigate Swiggy's platform and internal tools to research issues, process requests, and escalate complex situations when needed.
Proactively identify areas for improvement and suggest solutions to enhance the customer experience.

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Skills:

Exceptional communication and interpersonal skills, with the ability to build rapport and empathy with customers.
Proficiency in written and verbal communication, ensuring clarity, professionalism, and a positive tone.
A problem-solving mindset with a focus on finding efficient and effective solutions to customer concerns.
Strong analytical skills to identify trends and patterns in customer inquiries.
Ability to work effectively in a fast-paced and dynamic environment.

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