Swiggy Careers 

As a Customer Service Executive at Swiggy, you will be the voice of Swiggy, interacting directly with our valued customers. You will play a crucial role in ensuring a seamless and delightful experience for them throughout their food ordering journey on the Swiggy app.

Swiggy Careers

Responsibilities:

• Be a customer champion: Address customer queries and concerns related to orders, deliveries, payments, and app functionalities in a prompt, empathetic, and professional manner.
• Become a Swiggy expert: Gain a deep understanding of Swiggy's policies, processes, and offerings to provide accurate and insightful solutions to customer issues.
• Promote a positive brand image: Be a brand ambassador, upholding Swiggy's values and striving to exceed customer expectations in every interaction.

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Skills:

• Excellent communication and interpersonal skills: The ability to actively listen, clearly articulate thoughts, and build rapport with customers is essential.
• Problem-solving and critical thinking skills: You should be adept at identifying and resolving customer issues in a timely and efficient manner.
• Strong computer literacy: Proficiency in using the Swiggy app and other relevant software is required.
• A passion for customer service and a positive attitude: You should be enthusiastic about delighting customers and creating a positive work environment.

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