Swiggy Jobs

Swiggy is on a mission to deliver unparalleled convenience to urban consumers, and we're looking for passionate individuals to join our growing team! As a Customer Support Analyst, you'll play a vital role in ensuring a seamless experience for our users by addressing their queries and concerns promptly and professionally.

Swiggy Careers

Responsibilities:

Become a Swiggy expert: Gain a deep understanding of the Swiggy platform, including ordering, delivery, payments, and promotions.
Be a customer champion: Actively listen to customer concerns, investigate issues, and work towards swift and satisfactory resolutions.
Communicate with clarity: Effectively communicate with customers through various channels like phone, email, and chat, ensuring understanding and building trust.

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Skills:

Fresh graduate or recent graduate in any discipline.
Excellent communication and interpersonal skills, with a strong focus on active listening and empathy.
Ability to work effectively in a fast-paced, dynamic environment.
Proficiency in written and spoken English.
Problem-solving skills and a strong sense of ownership.

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