Dhani Recruitment

Join Dhani, a leading Indian fintech company offering diverse financial products and services, and become a Customer Care Agent who plays a vital role in building strong relationships and ensuring customer satisfaction! In this dynamic and customer-centric environment, you'll be the friendly voice on the phone and the helpful online advisor, resolving queries, exceeding expectations, and contributing to Dhani's growth. If you possess a passion for helping people, strong communication skills, and a commitment to service excellence, we encourage you to apply!

Dhani Careers

Responsibilities:

Respond to customer inquiries promptly and professionally through various channels (phone, email, chat) regarding loans, credit cards, insurance, investments, and other Dhani offerings.
Troubleshoot and resolve customer concerns efficiently and accurately, adhering to company policies and regulations.
Provide clear and concise information on features, benefits, and eligibility criteria of various products and services.
Upsell and cross-sell relevant products and services based on customer needs and preferences.
Handle escalated situations calmly and professionally, seeking guidance from senior team members when needed.
Maintain accurate records of customer interactions and update CRM systems.
Contribute to continuous improvement by providing feedback on processes and suggesting solutions.
Stay updated on Dhani's products, services, and policies through regular training and knowledge updates.

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Skills:

Bachelor's degree in any field (freshers welcome!).
Excellent communication and interpersonal skills, interacting with diverse stakeholders with clarity and professionalism.
Strong organizational skills and time management abilities, handling multiple tasks efficiently and meeting deadlines consistently.
Proficiency in computer software and communication tools, including email, calendar applications, and Dhani's internal platforms.
The ability to learn new technology quickly and adapt to changing work requirements.
A positive and proactive attitude with a dedication to providing exceptional customer service.

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