Position title
Meesho Recruitment 2024 - New Jobs - Customer Service Representative Post
Job Location
India
Remote work from: IND
Base Salary
USD12,500-USD20,500 Per month
Qualifications
12th Pass, Graduate.
Employment Type
Full-time
Description
Meesho Recruitment 2024
At Meesho, we believe in empowering individuals to become successful entrepreneurs. Our platform connects millions of sellers with buyers across the country, fostering a community-driven approach to commerce. As we continue to grow, we are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative.
Meesho Careers
Responsibilities:
- Customer Engagement and Issue Resolution:
- Proactively engage with customers to understand their needs, address inquiries, and resolve issues promptly.
- Provide personalized assistance, ensuring a positive and seamless experience for every customer interaction.
- Collaborate with cross-functional teams to resolve complex customer problems and escalate issues when necessary.
- Product Knowledge and Support:
- Acquire and maintain in-depth knowledge of Meesho's products and services to effectively assist customers.
- Offer guidance on product selection, features, and usage, enhancing the overall customer understanding.
- Collaborate with internal teams to communicate customer feedback, contributing to continuous product improvement.
- Communication and Documentation:
- Maintain clear and concise communication with customers through various channels, including phone, email, and chat.
- Document customer interactions, feedback, and resolutions accurately in the system.
Meesho Jobs Near Me
Skills:
- Exceptional Communication Skills:
- Strong verbal and written communication skills with the ability to articulate information clearly and effectively.
- Active listening skills to understand and address customer needs accurately.
- Problem-Solving Abilities:
- Proven ability to analyze situations, identify problems, and develop effective solutions.
- Adaptability to handle a variety of customer concerns and find resolutions in a dynamic environment.
- Customer-Centric Approach:
- Empathy and patience in dealing with customer queries and concerns.
- A genuine passion for delivering excellent customer service and ensuring customer satisfaction.
Hiring organization
Date posted
January 12, 2024
Valid through
August 31, 2024
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