Position title
Infosys Recruitment 2024 - Private Jobs - Customer Relationship Executive Post
Job Location
India
Remote work from: IND
Base Salary
USD19,500-USD26,500 Per month
Qualifications
Graduate
Employment Type
Full-time
Description
Infosys Recruitment 2024
As a Customer Relationship Executive at Infosys, you'll be the frontline ambassador for the company, interacting with clients across various touchpoints. You'll wear multiple hats – answering inquiries and resolving customer issues, providing technical support, offering guidance on Infosys' services, and building strong relationships that foster long-term client loyalty. Your communication skills, active listening abilities, and problem-solving expertise will be crucial in ensuring customer satisfaction, exceeding expectations, and contributing to Infosys' commitment to exceptional client service.
Infosys jobs Near Me
Responsibilities:
- Respond to customer inquiries via phone, email, and other communication channels.
- Resolve customer issues efficiently and effectively, following established protocols and procedures.
- Provide technical support and guidance on Infosys' services and solutions.
- Build strong relationships with clients, fostering trust and understanding.
- Gather and analyze customer feedback to identify areas for improvement and enhance service offerings.
- Maintain accurate records and documentation of customer interactions.
- Upsell and cross-sell new services and solutions to relevant clients.
- Stay updated on Infosys' latest offerings and technological advancements.
- Contribute to a positive and collaborative work environment within the customer service team.
Infosys Careers
Skills and Qualifications:
- Minimum Bachelor's degree in any discipline preferred.
- 1-2 years of experience in a customer service or related role within any industry is a plus.
- Excellent communication and interpersonal skills with the ability to build rapport and trust with clients.
- Active listening and problem-solving skills to effectively address customer concerns.
- Analytical thinking and a detail-oriented approach to ensure accuracy and efficiency.
- Proficiency in computer skills and relevant software applications.
- Ability to work independently and as part of a team in a fast-paced environment.
- Positive attitude, strong work ethic, and a commitment to providing exceptional customer service.
Hiring organization
Date posted
January 8, 2024
Valid through
August 31, 2024
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