Bharti Airtel Recruitment 2023

As a Customer Care Agent at Bharti Airtel Limited, you will play a crucial role in providing exceptional customer service to Bharti Airtel's users. You will be responsible for handling customer inquiries, resolving customer issues, and ensuring that users have a positive experience with Bharti Airtel.

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Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat
• Resolve customer issues accurately and efficiently
• Provide information about Bharti Airtel's services, policies, and procedures
• De-escalate and resolve customer complaints
• Identify and escalate complex customer issues to the appropriate team
• Stay up-to-date with Bharti Airtel's products, services, and promotions

Bharti Airtel Careers

Skills:

• Bachelor's degree or equivalent in Customer Service, Communications, or a related field
• 3-5 years of experience in customer service, preferably in a fast-paced environment
• Excellent communication and interpersonal skills
• Ability to listen attentively, empathize with customers, and resolve issues effectively
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite and other relevant software