Nerolac Recruitment 2023

As a Customer Service Manager at Kansai Nerolac Paints Limited, you will play a crucial role in leading and managing a team of customer service representatives to provide exceptional customer service to Nerolac's customers. You will be responsible for overseeing all aspects of the customer service function, including developing and implementing customer service strategies, managing customer inquiries and complaints, and ensuring that customers have a positive experience with Nerolac Paints.

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Responsibilities:

• Develop and implement customer service strategies aligned with Nerolac's overall business objectives
• Manage and lead a team of customer service representatives
• Train and develop customer service representatives to provide exceptional customer service
• Handle customer inquiries, complaints, and feedback in a timely and professional manner
• Resolve customer issues effectively and efficiently
• Identify and escalate complex customer issues to the appropriate team
• Stay up-to-date with Nerolac's products, services, and promotions

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Skills:

• Bachelor's degree in Customer Service, Business Administration, or a related field
• 7-10 years of experience in customer service management, with a proven track record of success in leading and managing teams to provide exceptional customer service
• Strong understanding of customer service principles and practices, including customer relationship management, complaint handling, and service recovery
• Excellent communication and interpersonal skills
• Ability to build and maintain strong relationships with team members and customers
• Strong problem-solving and decision-making skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite and other relevant software