Position title
Swiggy Recruitment 2023 - Latest Job - Customer Service Manager Post
Job Location
India
Remote work from: IND
Base Salary
USD12,000-USD18,500 Per month
Qualifications
12th Pass, Graduate.
Employment Type
Full-time
Description
Swiggy Recruitment 2023
Swiggy is seeking a highly motivated and experienced Customer Service Manager to join our dynamic team. As a Customer Service Manager, you will be responsible for leading and managing a team of customer service representatives to ensure that Swiggy's customers receive the best possible service. You will work closely with cross-functional teams to identify and implement process improvements to enhance customer satisfaction.
Swiggy Careers
Responsibilities:
- Lead and manage a team of customer service representatives
- Develop and implement customer service strategies and procedures
- Train and coach customer service representatives
- Monitor and track customer service metrics
- Identify and implement process improvements to enhance customer satisfaction
- Handle customer escalations
- Represent Swiggy at industry events and conferences
Swiggy Jobs Near Me
Skills:
- Proven experience in leading and managing a team of customer service representatives
- Strong understanding of customer service principles and best practices
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making skills
- Ability to work independently and as part of a team
- Strategic thinking and analytical skills
Hiring organization
Date posted
November 8, 2023
Valid through
March 31, 2024
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