Wipro Recruitment 2023

Wipro is looking for a talented and motivated Help Desk Worker to join our team. As a Help Desk Worker, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and providing information and assistance on our products and services.

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Responsibilities:

• Provide technical support to customers via phone, email, and chat
• Troubleshoot and resolve technical issues related to Wipro's products and services
• Provide information and assistance to customers on Wipro's products and services
• Document and track customer issues and resolutions
• Escalate complex issues to the appropriate level of support
• Stay up-to-date on the latest technologies and trends

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Skills:

• Strong understanding of basic IT concepts and technologies
• Experience with troubleshooting and resolving technical issues
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite