Indigo Recruitment 2023

Indigo is looking for a talented and motivated Customer Service Trainee to join our team. As a Customer Service Trainee, you will learn the fundamentals of customer service and gain hands-on experience in providing excellent customer service to our passengers.

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Responsibilities:

• Answer customer queries and provide assistance with flight bookings, check-in, and baggage handling
• Resolve customer complaints and ensure that customers are satisfied with the resolution
• Upsell and cross-sell Indigo products and services
• Provide feedback to the Customer Service Manager on ways to improve customer service

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Skills:

• Excellent communication and interpersonal skills
• Ability to remain calm and professional under pressure
• Ability to handle multiple tasks simultaneously
• Strong problem-solving and analytical skills