HCL Recruitment 2023

HCL is looking for a Customer Care Agent to join our team. The ideal candidate will have a strong understanding of customer service principles and practices, as well as excellent communication and problem-solving skills. In this role, you will be responsible for providing excellent customer service to our clients, resolving issues in a timely and efficient manner, and providing feedback on the customer service process.

HCL Jobs near me

Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Resolve customer issues in a timely and efficient manner
• Provide excellent customer service, both verbally and in writing
• Gather and record customer feedback
• Work with other team members to improve the customer service process

HCL Careers

Skills:

• Strong communication skills, both verbal and in writing
• Excellent problem-solving skills
• Ability to work independently and as part of a team
• Ability to handle multiple tasks simultaneously
• Ability to work under pressure
• Proficiency in Microsoft Office Suite